Auto Success Magazine features Business Rater as a Top 12 Company to watch in 2012
Business Rater is proud to be recognized as one of the "Top 10 Company to watch in 2013" by AutoSuccess Magazine.
Dealers spend a lot of money on advertising to build their brand and, unfortunately, a lot of customers who search for the dealerships name online find negative reviews that destroy their reputation with one click of the mouse. Although that one review does not represent the opinion of most of the dealer's satisfied customers, it unfortunately can appear that way to consumers who read negative reviews.
The reason why BusinessRater.com is one of the top 10 companies to watch is because they are giving businesses, including car dealers, a plan, process and tools to help them deliver a better customer experience that will improve their sales and service reviews and reputation online while also giving them reports on what advertising is working best.
BusinessRater.com certifies dealers who agree to invite their customers to tell them how they can deliver a 5-Star experience. Certified dealers use POS merchandising that says, "Help us give you 5-Star service and Win a Free Car by filling out a survey that helps us serve you better." After customers complete the survey and review, management is alerted on their cell phone so they can immediately thank the customer and address any issues they may have before the customer leaves the dealer. If the review is 5 Stars it is immediately syndicated on the dealer's website and social networks, and is optimized to appear on top of the search engines like Google & Yahoo for many of the most popular search phrases that consumers use to shop for a car. If a customer indicates they did not receive a 5-Star experience, management is alerted to can make things right before it becomes a CSI issue. They have a ten day grace period to address any issues before the review is public. Since most customers are happy, this process results in a lot of positive reviews and consumer feedback reflecting a great online reputation.